What does it mean to describe someone as ‘competent’?
Defining what competence is, and deciding how to measure it, are key factors in maintaining and improving commercial performance. Instead of focusing on specific tasks, competency generally refers to the combination of ability, commitment, attitude, knowledge and skill necessary to successfully perform a role.
By assessing each of these elements it becomes easier to define specific areas for further development and training.
Approximate duration: 40 minutes.
Define what we mean by competence: