With the amount of choice and competition in the modern world, customers will not think twice about taking their business elsewhere if a company does not deliver a quality product first time and every time. This course will look at what quality is, the importance of standards, how to measure quality improvements and the impact of a quality control process. With growing evidence of almost worldwide recognition as a global standard, ISO 9001 will be discussed. We’ll look at what it is and see what it can do for you.
Approximate duration: 35 minutes.
The aim of this course is to teach you about the following subjects: